They called my husband at work. w(Wg8aFV4K bW@H3=|MmV(@ AZ Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. Panthera issued a default credit listing against my name, even though they were aware the debt was disputed. How has Panthera Finance responded to the COVID-19 outbreak? Paying off a debt is a great achievement! Checked for accuracy by our qualified fact-checkers and verifiers. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. This website provides general financial advice only and this advice does not take into account your particular personal or family circumstances, such as your situation, objectives and current needs. If you have been contacted by Panthera Finance regarding a debt which was legitimately accrued through a third party and sold to Panthera, you will need to now speak with and negotiate a payment plan with Panthera. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. Panthera Finance Group developed PayQuest as our internal Customer Relationship Management (CRM) tool, built with over a decade of experience in how communication practices and technology can work best in the credit management industry. What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. This way you can deal with debt collectors like Panthera Finance. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". When do debt collectors give up? Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created At Panthera Finance Group, we integrate financial services with digital-first, data-driven solutions. Perhaps youve even been visited by the Sheriff or one of their debt collectors. The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. ", (The tactic is known as 'skip tracing', where debt collectors call anyone who might know the person they're after, including neighbours and employers or Facebook connections. This was the first time we used a virtual . "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). Cant Pay My Debt: Heres the BEST solution! As part of the ABC'sAustralia Talks project, we are asking people to share their experiences of life in Australia. Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. I too have been receiving misc xero style invoices from various 'big name' companies (e.g Telstra, Energy Australia), that I know I have no association with. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Mysterious Outstanding Bill Notification From Panthera Finance, numerous complaints about them on the net. My wife's son has received a claim from Panthera. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. Perhaps unpaid credit card repayments, loan arrears and bills which are well past their due dates. Working in partnership with Equifax, CrediBot has three platform offerings created for unique business requirements CrediBot Express, CrediBot and CrediBot Enterprise. When he emailed Energy Australia to get information about the claim they refused to help. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. who took over the day-to-day running of the business as chief executive officer in 2014. In December 2018, the Federal Court ordered one of Australias largest debt collection firms, ACM Group Ltd, to pay $750,000 in penalties for ACMs misleading, harassing, coercive and unconscionable pursuit of underpaid debts from two vulnerable consumers. ARL Collect was acquired by PF Group Holdings Pty Ltd in 2018. Heres how you can do it. It also allegedly imposed onerous requirements on these consumers to prove they didnt owe the debts which Panthera was trying to collect. And three years later, my fight with Energy Australia and with Panthera was finally over. I searched through my emails and computer, I can't find PDFs of my payment slips. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. But what? For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. But we can help sort it out so they never call you again! Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. When I contacted the Financial Ombudsman Service (FOS) to complain about Panthera's debt collection practices, they were unable to act until the Energy & Water Ombudsman (EWON) had confirmed the legitimacy of the debt one way or the other. People solve problems not banks! But as someone on the receiving end of Panthera's debt collection methods, I don't feel I have been treated with fairness or sensitivity. Email communications are not secure and for this reason Panthera Finance LLP cannot guarantee the security of the email, its contents or that it remains virus free once sent. ", She added: "We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers. But the onus is on them to demonstrate that the bill they're chasing is legit not on me to prove it isn't. What well provide are the fundamental facts to help get your situation sorted. We know the REAL answer! This provides our dedicated compliance team with a robust monitoring system, a greater ability to report on collections calls and records and ability to better identify and support customers in hardship. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. I found this forum with a Google search. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. State Mercantile is a debt recovery provider which specialises in the collection of heavily overdue and delinquent accounts. I know this is an old post but would like to put my experience on here. %PDF-1.6 % they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. Instead they sold my "debt" to Panthera Finance. endstream endobj 84 0 obj <>stream If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. Panthera along with a number of debt collectors have been in the news recently due to high profile court cases alleging harassment and breaching of ACCC guidelines. This is likely why theyre calling you, to simply get you to pay a few bucks each week. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. Simon started his career in the Fire Service,becoming the youngest serving Fire Officer byage 21. What Do You Need To Check Before You Start A Home Renovation? This way you can deal with debt collectors like Panthera Finance. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. This is great news, however, debt collectors are still out to get you. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. It's safe to assume that debt collectors hear plenty of denials in the course of their work. Now we know its not ideal to have a bad credit rating. Panthera Finance LLP is fiercely independent and takes great pride in offering the mortgage that is best for you We operate with total clarity throughout the buying process to deliver a fast and totally reliable service Guiding you home through a personal relationship with one of our team of experienced pro-active brokers Why would you have a debt with Panthera Finance? And when contacted Energy Australi refuses to assist by providing any information. I can confirm that Panthera Finance is a legitimate collection agency. But then again, its never too late for us to help you out. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. endstream endobj startxref Energy Australia refuse to provide any information - they cannot even find someone to press a button and print out details of the supposed account. Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. The ACCC alleges that Panthera Finance repeatedly contacted the three consumers for the payment of the disputed debts despite being advised that they were not liable for the debts, and in two cases placed an incorrect default listing on the consumers credit rating files. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. As far as I remember, I haven't used Energy Australia since 2014, and I've moved places several times since then. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. We work hard to help everyday Australians to work through the hurdles. x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. I tried to negotiate with them, but they would never accept what was being offered. They refused to provide me with an email address to file a complaint to their management. He lives with his wife, two children and dog in Leigh-on-Sea. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. While researching this article, I called Energy Australia to ask about the process for engaging debt collectors. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. I'd say your first plan of attack should be to discuss this with Energy Australia - find out if you really do owe them anything, and the details thereof. Theyll sometimes call you on different numbers every single day. Help using this website - Accessibility statement. How much does Panthera Finance in Australia pay? ARL Collect is a credit recovery solutions provider, offering a range of collections options for organisations and government agencies. When the mistake was identified, my gas was reconnected and the address details were corrected. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. But if you know its your debt, then we can help. 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